Understanding Applications and Best Practices of DEMATEL: A Method for Prioritizing Key Factors in Multi-Criteria Decision-Making

Source:
By:Author(s)

DOI: https://doi.org/10.30564/jmser.v6i2.5634

Abstract:

Decision Making Trial and Evaluation Laboratory (DEMATEL) method is a powerful tool for understanding and visualizing the causal relationships among factors in complex decision-making problems. The method uses diagrams and matrixes to map out the causal relationships and interdependencies among factors, allowing decision-makers to identify key drivers and potential solutions to the problem. DEMATEL has a wide range of application areas, including supply chain management, environmental planning, healthcare, finance, and engineering, among others. The DEMATEL method is a valuable tool for decision-makers who need to understand the complex causal relationships among factors in order to make informed decisions. The method provides a structured approach for analyzing and prioritizing factors and for identifying potential solutions to complex problems. This paper describes the main features of this method, its application areas as well as the main process steps in the DEMATEL method.

References:

[1] Gabus, A., Fontela, E., 1972. World problems, an invitation to further thought within the framework of DEMATEL. Battelle Geneva Research Center, Geneva, Switzerland. p. 1-8. [2] Si, S.L., You, X.Y., Liu, H.C., et al., 2018. DEMATEL technique: A systematic review of the state-of-the-art literature on methodologies and applications. Mathematical Problems in Engineering. 1-33. [3] Taherdoost, H., Madanchian, M., 2023. Multi-criteria decision making (MCDM) methods and concepts. Encyclopedia. 3(1), 77-87. [4] Falatoonitoosi, E., Leman, Z., Sorooshian, S., et al., 2013. Decision-making trial and evaluation laboratory. Research Journal of Applied Sciences, Engineering and Technology. 5(13), 3476-3480. [5] Chen, C.A., 2012. Using DEMATEL method for medical tourism development in Taiwan. American Journal of Tourism Research. 1(1), 26-32. [6] Düzgün, M., 2021. Investigation of the criteria affecting the decision of use of drone technology in the logistics sector by DEMATEL method. Journal of Aviation. 5(2), 249-264